About the Team Leader Admin Support Job in Sandton

This Team Leader Admin Support Job in Sandton is a permanent leadership position within Discovery Corporate & Employee Benefits — the division that helps South African employers build healthier, wealthier workforces through retirement-fund and group-insurance solutions. You will take charge of a team of Client Relationship Partners and own the service experience delivered to corporate clients, brokers, and Account Managers. It suits someone who can both lead people and drive service levels, two distinct skills the role demands in equal measure.

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Discovery is one of South Africa’s leading financial-services organisations, spanning health insurance, life cover, investments, banking, and employee benefits, and consistently ranks among the country’s most sought-after employers. You can explore opportunities on the Discovery careers portal.

Job Description

In this Team Leader Admin Support Job in Sandton, you will oversee a team of Client Relationship Partners (CRPs) who handle service requests from corporate clients and brokers. The role blends people leadership, operational management, client-service excellence, and continuous process improvement — ensuring queries are resolved within SLA and the team performs at a consistently high standard.

Team leadership is the heart of the role. You will lead, motivate, and develop your CRPs, conduct performance reviews and structured development discussions, monitor productivity and quality standards, identify training needs, and coach team members to close gaps — building a positive, high-performing team culture. Strong leaders here move both the numbers and the people.

Service-delivery management is the second pillar. You will ensure client queries are resolved within agreed turnaround times, monitor service levels and customer-satisfaction measures, manage work allocation and balance workloads, and track and actively reduce service backlogs. You will collaborate closely with Account Managers and Service Managers, support broker and corporate-client relationships, and handle escalations and complaints professionally and decisively.

The position suits an experienced team leader with a background in financial services, employee benefits, or client service who can balance hard service metrics with genuine people development — someone ready to own the service experience for high-value corporate clients.

Team leadership in financial services is a demanding but high-reward step, and owning the service experience for corporate clients and brokers puts you at the centre of a valued function. Leaders who can develop people while hitting service levels are exactly what groups like Discovery compete for.

Key Skills & Requirements

To succeed in this Team Leader Admin Support Job in Sandton, you should bring:

Proven team-leadership and people-development experience.
Strong service-delivery and SLA-management ability.
A background in financial services, employee benefits, or client service.
Escalation- and complaint-handling skills.
Good stakeholder collaboration with managers and brokers.
A balance of performance focus and genuine people leadership.

Requirements & Experience

Relevant qualification (Diploma or Degree advantageous).
Team-leadership experience, ideally in financial services or client service.
Understanding of employee benefits or group insurance is an advantage.
Strong communication and decision-making.
South African ID or valid work authorisation.

For candidates targeting this role, the practical move is to quantify your leadership and service-delivery impact, demonstrate decisive escalation handling, and apply promptly — leadership roles at admired employers move quickly.

Working in Sandton

Discovery’s head office is at 1 Discovery Place in Sandton, Johannesburg’s premier business district. This Team Leader Admin Support Job in Sandton places you at the centre of South Africa’s financial-services sector, with strong leadership-development and career prospects at one of the country’s most admired employers.

Discovery’s reputation for innovation and its standing as a sought-after employer also mean real development and progression. Experience leading a client-service team in employee benefits is highly transferable across the financial-services sector.