About the IR Administrator Job in Durban

This IR Administrator Job in Durban is a permanent Industrial Relations (IR) Administrator position at Boxer Superstores’ Head Office in Westville, Durban, KwaZulu-Natal. Boxer Superstores is one of South Africa’s fastest-growing value retail chains, serving low-to-middle-income communities with affordable groceries, liquor, and general merchandise across hundreds of stores nationwide. The role supports the IR function by providing administrative and case-management support for employee-relations matters across Boxer’s national store network.

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It suits a labour-law-literate administrator with strong organisational skills. You can apply on the Boxer careers portal.

Job Description

In this IR Administrator Job in Durban, you will provide the administrative backbone for Boxer’s industrial-relations function — managing case records, drafting IR correspondence, and coordinating hearings across a large national store network. Accuracy and discretion are central, because IR matters are sensitive and process-driven.

Your key responsibilities include providing administrative support for disciplinary hearings, grievances, and CCMA cases, maintaining and updating the IR case-management system and records, and drafting disciplinary notices, outcome letters, and IR correspondence. You will coordinate hearing schedules, venue bookings, and stakeholder notifications.

You will also assist in preparing documentation for CCMA conciliations and arbitrations, maintain IR statistics and compile regular IR reports for management, and liaise with store managers and HR business partners on IR matters. This blend of case administration, accurate drafting, and coordination keeps the IR function running smoothly and compliantly.

The position suits an organised administrator with knowledge of South African labour law, strong document-management skills, and the discretion to handle confidential matters. With two or more years’ IR-administration experience — ideally in retail — it offers a stable HR role with a major retailer.

IR administration is a specialised, valued niche within HR. Supporting disciplinary hearings, grievances, and CCMA cases takes both labour-law literacy and meticulous administration — and at a large, fast-growing retailer like Boxer, it is busy, genuinely important work.

Key Skills & Requirements

To succeed in this IR Administrator Job in Durban, you should bring:

Knowledge of South African labour law (LRA, BCEA, EEA).
Strong administrative and document-management skills.
Good written communication for drafting IR correspondence.
Proficiency in MS Office (Word, Excel, Outlook).
The ability to handle confidential, sensitive HR matters with discretion.
Good organisational skills and the ability to manage multiple case files at once.

Requirements & Experience

Grade 12 / Matric certificate.
A Diploma or degree in HR, Industrial Relations, or Labour Law advantageous.
2+ years of IR-administration experience, preferably in retail.
Knowledge of the CCMA process and labour-court procedures advantageous.
Retail or FMCG-sector experience preferred.

For candidates targeting HR/IR, the practical move is to foreground your labour-law knowledge and the CCMA process, highlight IR case-administration experience, and emphasise discretion with confidential matters.

Working in Durban

This IR Administrator Job in Durban is based at Boxer Superstores Head Office in Westville, Durban, KwaZulu-Natal — an established commercial suburb in the greater Durban area. It offers a stable HR/IR role with a major, fast-growing retailer, close to home for candidates across Durban.

The role also builds sought-after expertise. Knowledge of the LRA, BCEA, and CCMA process, combined with case-management skills, is highly transferable across HR, and capable IR administrators often progress into IR-officer or employee-relations roles over time.